Refund policy

Returns

Products in this online store are sold by ILO Wellness SIA (registration number 40203547886) to private consumers. ILO Wellness SIA is not VAT-registered, so no VAT is included in the prices.

You have a 14-day right of withdrawal under EU consumer rules. Returned products must be unopened, intact and in resalable condition. Please contact us before returning anything. Return shipping is paid by the customer. We do not accept cash-on-delivery returns.

Not collecting a parcel is not the same as returning it. If a parcel comes back to us uncollected, we charge €15 for shipping.

We are not responsible for postal delays. We reserve the right to change prices.

Subscriptions and returns

If you choose a subscription (recurring order), the agreement covers at least two (2) deliveries. For the first delivery you have a 14-day right of withdrawal under EU consumer rules. Returned products must be unopened, intact and in resalable condition. A subscription cannot be cancelled before two deliveries have been made. If you're not sure you want to commit to at least two deliveries, we recommend a one-time purchase.